40 Alumhurst Rd, Bournemouth, BH4 8ER
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Friends and family test

We’re dedicated to providing the very best service and care, and welcome all feedback from our patients. The Friends & Family Test gives our NHS patients the chance to anonymously let us know their thoughts about their treatment, including what we did well and if anything could be improved. We are very proud of our results and welcome you to read them below.

January 2024 friends & family test results

Total number of responses: 29 – Very good: 25 (87%), Good: 4 (13%)

Very Good

  • Good advice, lovely treatment & fantastic results
  • My appointments were consistent, I feel like I knew what was happening all the way through my braces journey!
  • I have been very happy with the treatment! Mandy made the visit very fun & put me at ease!
  • Very responsive to every query we’ve had, informative
  • Very friendly & effective treatment
  • Excellent service received
  • Great experience, orthodontists all very nice & give great advice
  • Efficient appointments, very lovely staff who are very welcoming
  • Staff extremely friendly – treatment process was communicated well throughout the process. Absolutely happy with the outcome
  • Staff are lovely, very happy with my results
  • Very happy with all treatment
  • Lovely, friendly staff
  • The teeth look really nice & straight
  • Very friendly staff & helpful
  • Always friendly & had the outcome I wanted
  • The orthodontist was very helpful & kind, reassuring during the process
  • All staff fantastic, great level of care, very happy with final result
  • Very friendly, good service, very patient
  • Amazing friendly staff, explain pricing & processes really well, would definitely recommend
  • Very helpful over my time with my braces
  • Great experience while having the braces in & of course lovely service with amazing dentists
  • Easy process due to having great staff who were all welcoming & kind when they were with me
  • Very good & friendly people who they work and good on keeping an eye on the treatment, thank you
  • I had an excellent experience since the very beginning! All staff very kind, all services were fast, customer service was excellent, great technology, I’m extremely happy! Thankyou!
  • One patient did not provide comments for why they gave a ‘very good’ response.


  • Treatment is efficient & worth it. Orthodontists are friendly & appointment availability varies
  • Good communication & always made comfortable
  • It was quite pleasant for something that can be very unpleasant
  • So happy with the outcome, lovely staff that actually care about you & your teeth
December 2023 friends & family test results

Total number of responses: 26 – Very good: 23 (89%), Good: 2 (8%), Neither Good nor Poor: 1 (3%)

Very Good

  • The staff are very friendly.
  • Very nice people & everything is very well explained.
  • All round great service.
  • The treatment was very effective, the staff are also very nice.
  • Every time I came in, I felt welcomed & happy & also left feeling the same way.
  • My orthodontist was so kind & listened to my preferences for the treatment & in the end my teeth look great & make me feel confident.
  • Talked through the process, very friendly.
  • Everyone was very nice & friendly & gentle. 
  • Good care for me.
  • My experience has been amazing, all the staff have been helpful & happy. My results are perfect. Overall the service is faultless. 
  • All the staff were really helpful & sweet. Also, happy with the end result.
  • Everyone is very friendly & reassuring & also make you feel confident in the process.
  • Because of how much my teeth & also face shape has changed – alo been very helpful when sudden things break, Debbie was very good. 
  • Very good results .
  • Staff always nice & friendly. Done an amazing job on my teeth. 
  • Very happy with the results & the orthodontist was very nice.
  • Helpful, able to answer all questions & friendly to talk to.
  • Everyone is very friendly & reassuring when a little bit nervous. 
  • Debs was amazing with fitting & mad the experience much better than I though it would be 
  • My teeth have been well looked after & completely changed my smile & rid of jaw pain. All the staff are lovely & very kind.
  • Outstanding care from all who treated me. 
  • Staff are very friendly & helpful. Never had any issues with appointment. Very open & honest with treatment progress.
  • One patient did not provide comments for why they gave a ‘very good’ response.


  • The treatment was good, longer than expected but the staff were always friendly & really professional.
  • Happy with the results. Took longer than expected.

Neither good nor poor

  • It was ok. The people were lovely but I didn’t love wearing braces! Thank you.
November 2023 friends & family test results

Total number of responses: 27 – Very good: 23 (86%), Good: 4 (14%)

Very Good

  • She was very nice & patient & has a very calming tone & she was also very friendly.
  • The staff are very friendly & understanding, I’ve always felt very comfortable & happy to be there.
  • Well organised. I was always sent reminders for appointments. All the staff are lovely & explain everything fully. I love my teeth now.
  • Staff are very friendly & nice & are also supportive. They are good at their jobs.
  • Always really friendly, helpful for explaining everything about what would be happening in each appointment. Thank you!
  • It was a really good experience because all of the staff were lovely & always helpful. My teeth are now also perfect.
  • Always very helpful, I’m so happy with my smile.
  • Treatment went smoothly & staff are kind & friendly.
  • Friendly staff & good progress & results.
  • All staff are so welcoming, any issues were resolved & I am very happy with my results!
  • Because everyone was very helpful & lovely.
  • Nice staff
  • Professional & friendly. Motto should be ‘we’re always here if you need us’. Thank you
  • Everyone has been so lovely & friendly. Fantastic service from start to finish.
  • Kind & Caring staff always willing to help. Always goes the extra mile to help & have the best end product.
  • Thorough friendly service & good results
  • Overall, very good service & friendly staff. Brilliant end result. Thanks!
  • Absolutely amazing, would highly recommend.
  • Very helpful when had questions. Dr Aswad didn’t just let me have the minimum treatment, he always said, “no, I think we can get a better result!”.
  • Dr Aswad & Tara have taken such good care of me through my orthodontic journey & shown me such care & thoughtfulness. It has been a pleasure to have been taken care of by them!!! I’m so grateful!
  • Extremely nice people working there, know answers to any questions you need to ask, overall great experience.
  • Natalie, Debs & Dr Besher are the best
  • One patient did not provide comments for why they gave a ‘very good’ response.


  • My daughter really liked Tara & Kate. They explained everything clearly & made sure she was comfortable. Much appreciated.
  • Orthodontist is kind & understanding.
  • Very friendly staff & always happy to help, they want what’s best for you!
  • The block brace was very uncomfortable & I was very self-conscious about it but I loved the fixed braces & they didn’t cause me any trouble.
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You can email us using our contact form or send an email directly to contact@onlyorthodontics.com

Call us today on 01202 765808 if you have any questions and a friendly member of the team will listen and help. Alternatively, you can message the practice on WhatsApp.

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Only Orthodontics, 40 Alumhurst Rd, Bournemouth, Dorset, BH4 8ER

Monday08:30 – 17:30 Tuesday08:30 – 17:30 Wednesday08:30 – 19:30 Thursday08:30 – 17:30 Friday08:30 – 17:30 WeekendsClosed

Please note that we are closed for lunch between 13:00 - 14:00

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