40 Alumhurst Rd, Bournemouth, BH4 8ER
Email Us
contact@onlyorthodontics.com
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Call Us
01202 765808

Friends and family test

We’re dedicated to providing the very best service and care, and welcome all feedback from our patients. The Friends & Family Test gives our NHS patients the chance to anonymously let us know their thoughts about their treatment, including what we did well and if anything could be improved. We are very proud of our results and welcome you to read them below.

July 2024 friends & family test results

Total number of responses: 42 – Very good: 37 (88%), Good: 5 (12%)

Very Good

  • Everyone was very friendly & helpful.
  • I feel a lot more confident in myself.
  • My orthodontist has been extremely kind & comforting throughout the process, making me more confident in my smile.
  • Excellent service for 2 years.
  • Efficient.
  • Tara – amazing, gentle, kind.
  • Nurses have been very friendly & helpful.
  • Staff are very nice & helpful.
  • Amazing staff & excellent delivery of orthodontic treatment. Really appreciate it, thank you.
  • The whole treatment has been very good. All staff are very nice & very gentle. Overall, 10/10 experience.
  • Great customer service & being very helpful with my dental treatment.
  • There were no issues in treatment. The vast majority of staff are excellent. Nothing at all to complain about.
  • I feel that the level of care has been fantastic.
  • All the staff have been very friendly & helpful. The nurse fitting retainer was incredibly kind & informative.
  • My daughter received excellent care over the last 2 years. The staff are all really lovely & helpful, taking time to explain things & answer questions.
  • Amazing & caring staff. Always accommodated & helped if they couldn’t make appointments.
  • Because they had managed to make my teeth healthy & straight.
  • The treatment was fast & effective. Dentists & nurses gave clear & concise instructions.
  • Orthodontists always lovely & make sure you are comfortable. Receptionists are super understanding & organised.
  • Fixed my teeth & improved my confidence; I’m very happy.
  • The staff were very kind & explained everything really well.
  • A great experience I would recommend to other people. Thank you.
  • Very nice, very detailed with helping to take care of my teeth.
  • Very easy appointments, friendly staff, great feedback & instructions. Very professional service. Amazing results to the teeth. Thank you.
  • Every appointment I’ve come to the staff are very welcoming & kind to help with any problems! Very happy with my outcome (thank you).
  • Expert orthodontic care on a matter originally overlooked by my dentist.
  • Good treatment. I am very pleased by the overall progress & change.
  • Everything went smoothly as expected, nurse was amazing.
  • Braces fitted well & great change & result with my teeth.
  • Pleased with the result. Would be nice to book appointments at the desk rather than allocation.
  • Helpful & friendly.
  • The majority of staff are kind & attentive. The process is relatively quick & provided amazing results – very happy!
  • Corrected teeth in little time, very nice people, ended up with perfect smile.
  • Happy with teeth. Good service.
  • She was very nice.
  • Happy with the result. All staff have been great.
  • One patient did not provide a comment for why they gave a ‘very good’ response.

Good

  • Detailed & helpful all the way through.
  • Free treatment! Lovely staff. I had little flexibility around appointments & sometimes struggled to find times most worked.
  • Kind friendly staff.
  • Nice people. Good service. A brilliant result; we are really happy. Thank you for all your advice.
  • Very happy with the end result.
June 2024 friends & family test results

Total number of responses: 35 – Very good: 31 (89%), Good: 4 (11%)

Very Good

  • Very many thanks for excellent treatment over many years. The receptionists have always been super-helpful & accommodating & my girls’ teeth have been transformed. We can’t thank you enough.
  • Overall felt happy
  • Very nice, helpful staff. Very informative, no issues with treatment
  • Everyone was very nice & explained what was happening
  • Very good communication. Always felt comfortable & well understood. Thank you for my dream teeth
  • Very quick, professional service. Always thorough &helpful. Need better parking. Lovely receptionists, managed to reschedule my final appointment to go to prom without braces! Thank you!!
  • Lovely kind staff. Thank you very much.
  • Great team throughout duration of care. Extremely happy with treatment
  • Great improvement & outcome
  • Service was always brilliant& the staff are always lovely
  • Lovely staff & always felt comfortable
  • Very attentive & helpful; explained each step/process throughout ensuring I felt comfortable. Thanks
  • Efficient treatment, friendly, excellent advice & post-treatment care. I would highly recommend having treatment here
  • Tara & the team were great, love my teeth
  • Easy & simple – very helpful orthodontists. Super recommend
  • Very friendly & great orthodontist
  • Didn’t have any problems
  • Excellent journey throughout, could not be happier. Thank you
  • Quick
  • Extremely professional service; I am very grateful for you offering this service for free. It will help my health & appearance for the rest of my life
  • Very good service, everyone is lovely
  • Great treatment & very lovely people
  • All staff are extremely friendly & informative. I’m very happy with the results
  • From the receptionists to the orthodontist & everyone in between, you have taken fantastic care of my son & the results are awesome!
  • Very friendly staff over the 5 years, mostly same person each time Lovely straight pearly whites now!!
  • Very nice staff & atmosphere, was a pleasure to attend my appointments. Thank you to everyone
  • This place looked after me for a very long time. Each staff member has been lovely & gave me amazing advice
  • I was always informed on how my treatment was progressing & what to expect at the next appointment
  • No issues that were not sorted out immediately/very quickly
  • Two patients did not provide comments for why they gave a ‘very good’ response.

Good

  • Quick treatment, lovely people, professional outcome
  • Had braces for a long time, longer than expected but the orthodontists were good the whole time & made sure everything was perfect before removal
  • Because I’m happy with my teeth
  • My orthodontist was always nice & friendly. But my treatment took about two years longer than was suggested & my appointments were always a long time apart
May 2024 friends & family test results

Total number of responses: 14 – Very good: 11 (79%), Good: 3 (21%)

Very Good

  • Teeth look amazing! Have been really well looked after by the team & process has always been explained. Thank you.
  • All staff were very friendly & made you feel at ease when getting treatment done. Thank you for everything & giving me nice straight teeth!
  • I feel confident in my smile again & everyone that worked on my teeth were super friendly.
  • Tara was very nice every time (& her assistants). Besher was very thorough. Mandy gave great service.
  • Never had any complaints with the experience. Staff were always lovely.
  • Attentive team, accommodated urgent appointments for brace adjustments, helpful staff.
  • Every appointment was easy & were very helpful with any queries.
  • Everyone was very nice! Very happy with the results.
  • Constant help when brace broke & answered questions when needed & very comfortable brace & after brace.
  • Very good communication, lovely staff, superb treatment.
  • One patient did not provide comments for why they gave a ‘very good’ response.

Good

  • Tara is lovely & friendly.
  • All the staff are really lovely & informative. Had a great experience myself here.
  • Friendly, helpful, caring staff.
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How to get in touch

You can email us using our contact form or send an email directly to contact@onlyorthodontics.com

Call us today on 01202 765808 if you have any questions and a friendly member of the team will listen and help. Alternatively, you can message the practice on WhatsApp.

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Visit the practice

Only Orthodontics, 40 Alumhurst Rd, Bournemouth, Dorset, BH4 8ER

Monday08:30 – 17:30 Tuesday08:30 – 17:30 Wednesday08:30 – 19:30 Thursday08:30 – 17:30 Friday08:30 – 17:30 WeekendsClosed

Please note that we are closed for lunch between 13:00 - 14:00
Dedicated patient parking is available onsite



Areas covered: Poole, Bournemouth, Christchurch and surrounding areas

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